At Dominion Valley Animal Hospital, we take the health and wellbeing of our clients, patients, and team very seriously. In order to continue providing compassionate care while mitigating the risk of spreading COVID-19, our appointments are curbside care only. Here is what you can expect for your curbside care appointment with your pet…
Note: Only team members and pets will be allowed into our building until further notice.
We ask that you please call as you are arriving, and a DVAH team member will meet you and your pet in the parking lot at your car. Please remain in your car unless otherwise instructed. The team member will collect your pet to be taken inside for exam and treatment.
We ask that you remain in your car in the parking lot unless otherwise instructed. Please be prepared to answer your phone so that our team can obtain a history and our doctor can talk with you during the exam. We will go over any recommendations over the phone. Once a plan has been reached, we will complete treatment(s). Once the examination and treatments are complete, a team member will collect payment via debit/credit card over the phone. After this transaction is complete, we will bring your pet, any medications/foods, and discharge paperwork back to you at your car. Receipts and discharge paperwork will be emailed to you.
Prescription and Food Pick-up
Please contact the hospital in advance for prescription and food refills. When your prescription is ready for pick-up we will contact you. When you arrive, please call us so that payment can be processed and we will be happy to bring your medications/food out to your vehicle.
We want to remind you that we also have a trusted online pharmacy partner who can deliver your pet’s supplies directly to your home. Shipping is free on many orders, and there’s also an AutoShip option that will send your pet’s regular meds and foods to you on schedule.
End of life or euthanasia care will still be provided with one to two family members present. We ask that you call in advance so that we may instruct you on where to go upon arrival.
For any and all interactions, we ask that only healthy members of your family accompany your pet to DVAH.
We hope that our efforts will slow the spread of COVID-19 in our area, allowing our team to continue to be available to you and your pet during this difficult time. We thank you for your understanding and patience.
~ The doctors and staff of Dominion Valley Animal Hospital